Acceptable Use Policy

Why this policy exists

TalkRight Inbox lets businesses talk to their customers on channels run by Meta, Google, Microsoft and telephone providers. Misuse harms people, can get those channels closed for everyone, and breaks the law. This policy forms part of the Terms of Service.

Messaging

• Message only people who have given you their number or address and the permission the law and the channel require, for each purpose: permission for one purpose, such as an appointment reminder, is not permission for another, such as marketing. Honour every request to stop straight away.
• Do not send spam, bulk unsolicited messages or misleading messages, and do not buy, rent or scrape contact lists.
• Give the notices the law requires for call recording, transcription and automated interaction.
• Follow each channel’s own rules, including WhatsApp’s business and commerce policies, message template approval and messaging windows.

Content you may not send or store

• Anything illegal in the UAE or where you or your recipients are, including gambling, illegal drugs, weapons, counterfeit goods and unlicensed financial services.
• Harassment, threats, hate speech, or content that sexualises or endangers children.
• Sexually explicit content, or content promoting violence, terrorism or self-harm.
• Fraud, phishing, impersonation of another person or business, or malware.

AI

• Do not set Eva up to deceive people, impersonate a human or hide that people are dealing with AI. Tell people clearly when they are interacting with AI, at the first interaction where the law requires it or where it would not otherwise be clear, and give them a way to reach a person. If a customer sincerely asks whether they are talking to a person, Eva must not say she is human.
• Do not use Eva to give medical, legal or financial advice, or to make decisions with significant effects on people, without the human oversight the law requires.

The Service

• Do not try to break into, probe, overload or disrupt the Service or other customers’ workspaces, or get around its limits and security.
• Do not copy, reverse engineer or resell the Service without our written agreement.
• Do not use the standard Service for health information or other regulated or sensitive data; such use is available only under TalkRight Enterprise, on terms agreed in writing.

Enforcement and reporting

We may remove content, pause a channel, or suspend or close a workspace that breaks this policy, as the Terms of Service describe. Report misuse to admin@talkright.net; if you think we have acted in error, tell us at the same address.