Terms of Service

1. Who we are and what these terms cover

TalkRight Inbox is provided by TalkRight FZ-LLC (Dubai Internet City licence 107798), HD12A, First Floor, In5 Tech, Dubai Internet City, Dubai, United Arab Emirates ("TalkRight", "we", "us").

These Terms of Service ("Terms") govern the use of TalkRight Inbox and its related services (the "Service"). "Customer" or "you" means the business identified when its workspace is created. "Authorised Users" are the people the Customer invites or allows to use its workspace.

By creating an account or using the Service you accept these Terms. If you accept them for a business, you confirm you are authorised to bind it. The Customer is responsible for its Authorised Users’ use of the Service; an Authorised User does not become the subscription customer by accepting an invitation. The Service is for business use only, not for consumers, and everyone using it must be at least 18 years old.

Our Privacy Policy, Data Processing Addendum and Acceptable Use Policy form part of these Terms. TalkRight Enterprise and our other services are provided under their own written agreement, which prevails over these Terms where they differ.

2. The Service

TalkRight Inbox brings the messages a business receives on the channels it connects into one shared inbox, with contacts, bookings, workflows, team tools and an AI assistant ("Eva") that can draft replies, or reply for the business when it switches this on. It is offered as a standard self-service plan and as TalkRight Enterprise, which is agreed in writing.

Channels and features depend on third parties and, for some, on their approval. We may add, change or withdraw features, and we will tell you in advance about a change that materially reduces the Service you pay for.

We work to keep the Service available, but it may be unavailable at times, for example during maintenance or updates, or because of events outside our control.

Features marked as "coming soon", "preview" or "beta" are provided as they are, and may change or end.

3. Where data is processed, and regulated data

The Service is hosted in the United Arab Emirates, but the standard Service relies on providers that process data in other countries, including for AI features, the channels you connect, email and payments. Data you put into the standard Service is therefore transferred and processed outside the UAE, as our Privacy Policy describes.

Because of these international transfers, the standard Service may not meet the requirements that apply to regulated or sensitive data, such as health information, under the UAE Personal Data Protection Law, health data laws or the rules of your sector. Do not use the standard Service for such data.

Businesses in regulated sectors, such as healthcare providers, can use TalkRight Enterprise, under which we can provide services for regulated use with the configuration, processing arrangements and terms agreed in writing. Such an agreement does not replace any approval, notice, consent or transfer safeguard the law requires of the business.

4. Your account, workspace and users

Give accurate details, keep them up to date and keep your sign-in details safe. The Customer is responsible for everything done in its workspace, including by its Authorised Users.

The workspace Owner controls who has access and is responsible for the plan and billing. Tell us straight away at admin@talkright.net if you believe someone has used an account without permission.

5. Your channels and other providers

You connect your own accounts with providers such as Meta, Google and Microsoft, and you must follow their terms and policies, including WhatsApp’s business and commerce policies.

Charges those providers make are separate from our prices and are yours to pay. For example, Meta may bill your WhatsApp Business account for some messages.

Those providers are not under our control. If a provider suspends, limits or changes your account or its service, we cannot override its decision and the affected features may stop working. We are not responsible for the acts, omissions or availability of those providers; this does not limit our own obligations under these Terms or the Data Processing Addendum.

6. Messaging rules and consent

You decide who your business contacts and what it says. You are responsible for the content sent from your workspace, including messages Eva sends for you, and for obtaining and keeping the permissions and notices each channel and purpose requires, for example for marketing messages, call recording, transcription and automated (AI) interaction. Consent to one purpose is not consent to another, and opt-outs must be honoured. This includes the laws of the UAE and of every place you message.

You must follow our Acceptable Use Policy.

7. AI features

Eva uses AI to draft replies, reply to customers, summarise conversations and understand voice notes and images, only when you switch these features on. AI can make mistakes: its output may be wrong, incomplete or unsuitable. You control what Eva knows, when she replies by herself and when she hands a conversation to your team, and you are responsible for checking her work and for the replies and bookings made from your workspace.

People must be able to tell when they are dealing with AI: tell them clearly where the law requires it or where it would not otherwise be clear, and give them a way to reach a person. Eva is not an emergency service and does not replace professional advice: do not use her to give medical, legal, financial or other regulated advice, or to make decisions with significant effects on people, without the human oversight the law requires.

We do not use your conversations to train AI models. Our AI provider processes them under terms that restrict their use for training, and may keep them for a limited period for security or legal purposes.

To the extent the law allows, TalkRight is not responsible for decisions you or your customers make based on AI output.

8. Plans, credits and payment

The TalkRight Inbox plan is a monthly subscription for each workspace, at the price shown in the app before you subscribe. It is paid in advance by card and renews each month until you cancel. Taxes are charged only where they legally apply, and are shown before payment.

Some actions, such as AI replies and drafts, use credits at the rates in the price list shown in the app. Credit packs are one-off purchases.

Purchased credits do not expire while your workspace is open. Welcome or promotional credits expire as shown when they are given. Credits have no cash value and cannot be transferred or exchanged, and they lapse when your workspace closes, except as section 9 says.

You can set limits on the credits AI work may use. When a limit is reached, Eva hands new conversations to your team until it resets.

If a payment fails, we will tell you. Eva and paid features may pause until it is paid, and we may suspend paid features if it remains unpaid after we have told you and given you reasonable time to pay.

We will give you at least 30 days’ notice of an increase in the plan price, which applies from your next billing period after the notice. Changes to the credit price list apply from the date shown when we publish them in the app, and never to credits already used.

Free trials, where offered, follow the terms shown when you start them, and are limited to one for each business.

9. Cancellation and refunds

You can cancel at any time in Billing. Your plan then ends at the close of the month you have paid for, and you are not charged again. If you cannot reach Billing, or you believe a charge is wrong, contact admin@talkright.net.

Payments are non-refundable, including for part of a month or for unused credits, except where the law requires a refund, where we agree to one in writing, or as the next paragraph says.

If we discontinue the paid Service, or end these Terms for a reason other than your material breach, we will refund the prepaid amount for the period you can no longer use and a proportionate amount for unused purchased credits. Promotional credits have no refund value.

10. Your data

As between the Customer and TalkRight, the Customer keeps its rights in the content it and its customers put into the Service, such as messages, files, contacts, bookings and settings ("Customer Data"), and is responsible for having the right to put it there. The Customer gives us only the rights we need to provide, secure and support the Service, as the Privacy Policy and Data Processing Addendum describe. This does not give either party ownership of third-party material or exclusive rights in AI output.

The workspace Owner can export the workspace’s data and choose how long messages and files are kept; Admins can ask the Owner for an export.

When you close your workspace, there is a closing period (currently 30 days) in which it keeps working and you can export your data; after it, we delete its conversations, contacts and files and disconnect its channels, as the Data Processing Addendum describes. Cancelling a subscription does not by itself delete your data. We keep billing and audit records for as long as the law requires.

11. Security

We protect the Service and Customer Data with technical and organisational measures appropriate to the risk, including encryption, access controls and monitoring. No system is completely secure; this is not a certification or a service-level guarantee, and you must keep your own devices, accounts and sign-in details secure.

12. Suspension

We may suspend all or part of your access if you seriously or repeatedly break these Terms or the Acceptable Use Policy, if your use puts the Service, other customers or anyone else at risk, if a provider or the law requires it, or if fees are unpaid. We limit a suspension to what is reasonably necessary, and where reasonable we tell you first and give you a chance to fix the problem. A suspension does not by itself delete your data. If you think we have made a mistake, contact admin@talkright.net.

13. Confidentiality

Each party will keep the other’s confidential information confidential and use it only for this relationship, except where the law or a competent authority requires its disclosure.

14. Our intellectual property

TalkRight and its licensors own the Service, its software and its content, other than Customer Data. We give you a non-exclusive, non-transferable right to use the Service for your business while your workspace is open. If you send us suggestions that are not confidential, we may use them without obligation to you.

15. Disclaimers and liability

We provide the Service with reasonable skill and care, but "as is" and "as available". To the extent the law allows, we make no other promises about it, including that it will be uninterrupted, error-free or suitable for a particular purpose, or that third-party channels will always be available.

To the extent the law allows, neither party is liable for indirect or consequential loss, or for loss of profits, revenue, business, goodwill or data. Our total liability for all claims arising from or in connection with the Service in any 12-month period is limited, in aggregate, to the amount you paid us for the Service in the 12 months before the event that gave rise to the first claim. Nothing in these Terms limits liability that cannot be limited by law, or rights that data protection law gives to individuals or regulators.

You will compensate TalkRight for losses and third-party claims, including claims by your customers, to the extent caused by your Customer Data, the messages sent from your workspace (including by Eva), your breach of these Terms or the Acceptable Use Policy, or your breach of law, but not for loss caused by TalkRight’s own breach. We will tell you promptly about such a claim, cooperate reasonably and let you take part in its defence. Neither party will settle it in a way that imposes an admission or obligation on the other without the other’s agreement, which will not be unreasonably withheld.

16. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as outages or changes at providers we rely on, internet or power failures, cyberattacks, natural events or actions of authorities.

17. Ending these Terms

You can stop using the Service and close your workspace at any time. We may end these Terms with 30 days’ notice, or straight away if you materially breach them and do not fix the breach within 14 days of our notice, or if the law or a provider requires it; refunds then follow section 9. Sections that by their nature should continue (including payment, data, confidentiality, liability and governing law) continue after the Terms end.

18. Changes to these Terms

We may update these Terms. We will tell workspace Owners about a material change at least 30 days before it takes effect, unless a shorter period is needed for legal, security or provider reasons. You may cancel before a change takes effect; if you continue to use the Service after it takes effect, the updated Terms apply.

19. Law and disputes

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have exclusive jurisdiction over any dispute. Before going to court, both parties will try in good faith to resolve the dispute within 30 days of written notice; this does not prevent urgent relief or a complaint to a regulator.

20. General

These Terms are the whole agreement between you and TalkRight about the Service. If any part of them cannot be enforced, the rest still applies. If we do not enforce a right straight away, we can still enforce it later. You may not transfer your rights under these Terms without our written agreement; we may transfer ours to a company that takes over the Service, which will keep the Customer’s rights under these Terms and the Data Processing Addendum. We send notices to the workspace Owner’s email address or in the app.

21. Contact and complaints

TalkRight FZ-LLC, HD12A, First Floor, In5 Tech, Dubai Internet City, Dubai, United Arab Emirates. Send questions and complaints about the Service, billing or privacy to admin@talkright.net, with enough detail for us to find the issue, and never a password or card number. This does not limit your right to contact a regulator.